RR Elite Shuttle
Services Pty Ltd

Privacy Policy

This Privacy Policy explains how RR Elite Shuttle Services Pty Ltd collects, uses and protects your personal information.

1. Who We Are

RR Elite Shuttle Services Pty Ltd (“RR Elite”, “we”, “us”, “our”) is a private shuttle service provider based in South Africa. We respect your privacy and are committed to protecting your personal information.

2. Information We Collect

We may collect the following types of information when you contact us or make a booking:

  • Full name and contact details (phone number, email address).
  • Pickup and drop-off locations, dates and times.
  • Number of passengers and luggage details.
  • Flight numbers and related travel information (if provided).
  • Any additional information you choose to share in your messages or notes.

3. How We Collect Information

  • When you submit a quote or contact form on our website.
  • When you contact us directly via WhatsApp, phone or email.
  • When you make or confirm a booking with us.

4. How We Use Your Information

We use your personal information to:

  • Provide quotes and confirm bookings for shuttle services.
  • Communicate with you about your trip, changes or confirmations.
  • Plan routes, allocate vehicles and manage our operations.
  • Respond to your questions, feedback or complaints.
  • Meet legal or regulatory obligations where required.

5. Legal Basis & Consent

By contacting us or submitting your details, you give us permission to process your information for the purposes described above. You may withdraw your consent at any time by contacting us, but this may affect our ability to provide services to you.

6. Sharing of Information

  • We do not sell your personal information to third parties.
  • We may share limited information with trusted service providers (for example, technology or communication platforms) who assist us in running our business, but only as necessary and with appropriate safeguards.
  • We may disclose information if required by law or to protect our rights, safety, or the rights and safety of others.

7. Data Security

We take reasonable steps to protect your information against unauthorised access, loss or misuse. However, no system can be guaranteed 100% secure. Please use discretion when sending sensitive information via email or messaging apps.

8. WhatsApp, Email & Third-Party Platforms

  • When you contact us via WhatsApp or other messaging platforms, your information is also subject to the privacy terms of those services.
  • Emails and messages may travel through networks that we do not control. We recommend avoiding highly sensitive personal information unless necessary.

9. Data Retention

We keep your information for as long as it is reasonably necessary for bookings, record-keeping and legal purposes. When information is no longer needed, we aim to delete or anonymise it in a secure manner.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information where there is no valid reason to keep it.
  • Object to certain types of processing or withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to certain requests.

11. Children

Our services are generally directed at adults booking transport. Where children are passengers, their information is provided to us by the responsible adult making the booking.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of the most recent update.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: